Top Customer Issues


  • General Questions
  • What does ACT stand for?
    ACT stands for "All Cocoa Touch". This is the name of the frameworks which Apple provides for developers on the iPhone.

    The ACT prefix serves to distinguish our Mac applications from our iPhone applications. Indeed, our Mac applications share the Houdah prefix. E.g. HoudahSpot & HoudahGeo
  • The application does not work!
    On occasion, you may download an application form the iTunes App Store only to find it doesn't launch: The screen remains black.

    We can assure you our applications were in working order when submitted to Apple. Additionally, Apple tests all applications before publishing them to the App Store. Thus we can conclude that the problem was introduced during the download process.

    SOLUTION 1: Remove all traces of the affected application and then re-download (buy) it. iTunes will notice that you already own a license and offer you a free download.

    SOLUTION 2: There seems to be a bug in the iPhone / iPod operating system where no third-party application may be launched. Rebooting the iPhone solves this temporary problem.
  • Where can I purchase iPhone applications?
    Houdah Software's iPhone applications are available exclusively in Apple's AppStore on iPhone, iPod Touch or iTunes 7.7 or later.
  • ACTSudoku
  • How many game boards are included?
    ACTSudoku constantly generates fresh game boards. There is no limit. You will never run out of fresh games.
  • How hard are the games?
    ACTSudoku gives you a choice of 3 difficulty levels. Easy games typically take 5 minutes to solve - with automatic markers enabled. Hard games often take 40 minutes and up!
  • What if I get a phone call?
    Your game will be suspended. You may come back later to resume the game.
  • Can I record best times?
    Recording best times would not make much sense. As game boards are generated, no two players will get to play the same game. Thus there will be no common ground for comparing times.
  • It's too easy! ACTSudoku gives out the solution
    If you find the Sudoku puzzle to be too easy to solve using automatic markers, you may go to the Settings application and disable them.

    You may also try yourself at a harder game. A "hard" game takes about 40 minutes to solve - with automatic markers enabled!
  • Can I disable automatic markers?
    Sure. Go to the global Settings application. You will find a section for ACTSudoku settings.
  • Does it need an Internet connection?
    No.
  • ACTSudoku FREE
  • What is the difference between the FREE and the regular version?
    ACTSudoku FREE allows only for "Easy" games whereas the regular version provides 3 levels of difficulty. Also ACTSudoku FREE lacks the ability to save favorite games.

    Both versions may generate a virtually unlimited number of game board.

    Both versions allow you to turn off automatic markers.
  • ACTCurrency
  • Where is the "=" key?
    You won't need and "=" or "enter" key. ACTCurrency computes the converted value as you type.
  • Which currencies are supported?
    ACTCurrency is a universal currency converter. You may configure it for any number of currencies.

    Moreover ACTCurrency has the ability to automatically update exchange rates between the following currencies: AUD, BGN, BRL, CAD, CHF, CNY, CZK, DKK, EEK, EUR, HKD, HRK, HUF, IDR, ISK, JPY, KRW, LTL, MXM, MYR, NOK, NZD, PHP, PLN, RON, RUB, SEK, SGD, SKK, THB, TRY, USD and ZAR.
  • How can I look up exchange rates?
    ACTCurrency automatically updates exchanges rates between the following currencies: AUD, BGN, BRL, CAD, CHF, CNY, CZK, DKK, EEK, EUR, HKD, HRK, HUF, IDR, ISK, JPY, KRW, LTL, MXM, MYR, NOK, NZD, PHP, PLN, RON, RUB, SEK, SGD, SKK, THB, TRY, USD and ZAR.

    If either your home currency, or your target currency are not part of the above list, you will need to manually enter the appropriate exchange rate.

    Imagine your home currency is the USD. Now, you want to add the Honduran Lempir to the list of currencies.For this you would head to www.google.com and enter the following: "1 USD in HNL". It will reply with the value you need to enter in ACTCurrency. E.g. "1 U.S. dollar = 18.8971616 Honduran lempiras"
  • Where does it get exchange rates from?
    ACTCurrency downloads daily exchange rates from the European Central Bank.
  • Does it need an Internet connection?
    The Internet connection is needed to update exchange rates. When there is no connection, ACTCurrency will rely on the latest downloaded exchange rates.
  • ACTGratuity
  • Where is the "=" key?
    You won't need and "=" or "enter" key. ACTCurrency computes tips as you type.
  • What is good service?
    Service quality and thus tip level are left to your good judgement.
  • What is an appropriate tip?
    In the USA, waiters are usually tipped 15%. You may tip lower for less than expected service. Don't forget to reward exceptional service with a bigger tip.
  • Is the tip percentage configurable?
    ACTGratuity 1.5 lets you set any percentage between 12.5% and 20%. Please reward good service with an appropriate tip.
  • Does it need an Internet connection?
    No.